New owners

New pool,
no idea what any of it does?

Just bought a house with a pool, or had Pools by Dip finish a new build? We come out for two hours, walk you through every component, hand you a chemistry baseline, and leave you with a binder of equipment serials, schedules, and emergency contacts. One flat rate, no rush.

Get my quote →801-243-3366

Flat rate

$149

Credited toward your first month if you start weekly service.

On the invoice

Every visit, every line spelled out.

Equipment-pad walkthrough — pump, filter, heater, salt cell, automation (we narrate the function of each)
Operating-schedule recommendation — pump runtime, heater logic, salt cell percentage
Chemistry baseline test + balance (full panel, written report)
Cover, skimmer, and main-drain operation walkthrough
Owner binder — equipment serials, model numbers, ages, manufacturer warranty dates, emergency shut-off procedure
Maintenance calendar — what to do weekly, monthly, seasonally
Q&A — bring every question, we answer all of them

From book to done

What actually happens once you hit send.

01 — Book the orientation

Same-week scheduling on most weeks. We aim for a daytime weekend slot when both owners can attend.

02 — Two-hour on-site

Walkthrough → equipment tutorial → chemistry → Q&A → binder handoff. We don't rush; we'd rather over-explain than leave you guessing.

03 — Optional follow-up call

Two weeks in, if you want, we do a 20-minute phone debrief — "what surprised you, what's confusing, what broke?"

04 — First weekly visit (optional)

If you want us back weekly, we credit the $149 toward your first month. About 60% of orientation customers do.

Tuned for the Wasatch

The Utah-specific part of this service.

Pools by Dip handoff is the single biggest source of new-owner orientations we run — but anyone buying a home with a pool benefits from the same walkthrough.
Utah pool equipment has Utah-specific operating logic: pump schedules accounting for altitude UV, heater logic accounting for cold-snap shoulder seasons, salt cell sizing accounting for hard water. National operator manuals don't address any of this.
Most realtors hand the new homeowner a manila folder labeled 'pool stuff' that is in fact empty. The orientation binder is the document that should have come with the house.
Empowered homeowners are good for the industry. Even if you never hire us weekly, you'll know what's normal, what's a problem, and when to call. That's the goal.

FAQ

The questions we get for this one.

Is this just an inspection?

No — a pre-purchase inspection ($199–$299) is for buyers before closing. A new pool orientation ($149) is for current owners learning the pool. Different deliverable: inspection produces a PDF for negotiation; orientation produces a binder + tutorial for ownership.

I just bought a Pools by Dip new build. Do I need this?

Pools by Dip hands off with a walkthrough — but a second pass with Utah Pools layers in chemistry, ongoing maintenance, and equipment troubleshooting that Dip's construction team doesn't go deep on. Most Dip handoffs add an orientation.

What if I'm an experienced pool owner — overkill?

Probably yes. Skip the orientation; book a one-time visit ($199–$299) for the chemistry baseline, ask any questions during that visit. Save the $149.

Can my spouse / partner attend separately?

Yes — we can do two passes if schedules don't overlap. No extra charge.

What's in the owner binder?

Equipment list with model/serial/age/warranty status, operating schedule, chemistry baseline + targets, maintenance calendar, emergency shut-off diagrams, our phone number stuck to the inside cover.

Adjacent work

Other things we tend to handle.

Weekly maintenance

Same tech, same day, same time window, every single week.

Learn more →

Pool inspection

Buying a home with a pool, and the home inspector skipped it the way they usually do? We do the full thing, structure, equipment, plumbing, electrical, chemistry, and the PDF report lands in your inbox inside twenty-four hours so the closing keeps moving.

Learn more →