What we collect.
What we don't.
Plain language. No dark patterns, no surprise data sharing. Last updated May 19, 2026.
The short version
We collect what you give us on the quote form and what's required to service your pool. We don't sell it, we don't share it with third parties for marketing, and we don't use it for anything except doing the job you hired us for.
What we collect
When you submit a quote or contact us: your name, phone number, email address, service address, ZIP, and any details you provide about your pool (type, equipment, current condition).
When we service your pool: equipment photos, chemistry readings, service notes, equipment make/model and install dates, and access details (gate codes, dog status) that you give us at onboarding.
What we don't collect: we have no website analytics or tracking pixels active at the time of this writing. When we add them (planned: privacy-respecting analytics like Plausible or Fathom), this section will be updated before they go live.
How we use it
- To respond to your quote request within 2 business hours.
- To schedule, route, and perform the services you've requested.
- To send you photo + chemistry reports after each visit.
- To send invoices and process payments.
- To answer questions about your account or pool.
How we share it
We share customer information only with:
- Payment processors (Stripe / Square / similar) to charge you for service.
- Service software we use to track routes, chemistry, and equipment history (Skimmer or similar industry-standard tools).
- Email/SMS providers we use to send confirmations and reports.
- Authorities if required by law (subpoena, court order, etc.).
We do not sell, rent, or trade customer data with anyone, and we don't share lead data with outside affiliates or partners. New-construction inquiries route to our build team, Pools by Dip, which is the same company operating under a different brand.
How long we keep it
We retain service records (chemistry, photos, equipment history) for as long as you're an active customer plus seven years for tax and warranty purposes. Quote-form submissions from non-customers are deleted after 18 months.
Your choices
- SMS opt-out: reply STOP to any text from us. We'll stop messaging immediately.
- Email opt-out: every email has a one-click unsubscribe.
- Data deletion: request deletion by emailing contact@utahpools.com. We'll honor it within 30 days, except for records we're required to keep for tax/warranty.
- Access your data: ask us for a copy of what we have on you. We'll send it within 30 days.
Cookies
Our site uses minimal first-party cookies for theme preference (dark/light) and basic session state. We do not use third-party tracking cookies. If that changes, this policy will be updated before the change ships.
Children
We don't knowingly collect information from anyone under 13. If you believe we have, email us and we'll delete it.
Changes to this policy
We'll post material changes here with a new "last updated" date. If the change affects how we collect or share data, we'll email active customers before it takes effect.
Contact
Questions about privacy: contact@utahpools.com or 801-243-3366.
Utah Pools Group LLC
2636 N Washington Blvd
Ogden, UT 84414
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