Our service guarantees
Our Complete and Premium weekly plans include these guarantees. Here’s what they cover and what to do if you need us to come back.
30-Day Algae Guarantee.
If your Complete or Premium pool turns green within thirty days of a service visit, we re-treat it on our dime.
- •No required branded products
- •No biweekly in-store testing requirement
- •No spend cap
- •No proof-of-purchase needed
- •Keep your scheduled service visits
- •Keep the pump on its standard schedule
- •Storm debris and skipped service weeks are not covered
2-Hour Response Promise.
Quote requests get a real human reply inside two business hours, Monday through Friday, 8am to 6pm. If we don't, your next weekly service is on us. Saturday inquiries are returned Monday by 10am.
Phone
Direct line's staffed during business hours, and any voicemail gets a callback inside two hours.
Online quote
Form submissions land in dispatch the moment you hit send, with the quote back by SMS inside two hours.
Text and email
Texts move faster than email, and photos help, since they let us quote off a real picture instead of a description.
Want the guarantees in writing? Start the quote.
Both guarantees are included with Complete and Premium weekly service. We’ll confirm your plan and start date when we reply.